We offer free shipping within the UK
For orders less than £100 we ship using Royal Mail Tracked48 service for free, which you can upgrade to next day delivery with Royal Mail Tracked 24. These are not guaranteed services, but the majority arrive in either 48 or 24 hours, depending on the service that has been selected.
Returns and Exchanges
If you would need any help with your frames or arrange a return, please contact us by phone or email
Please ensure that products are returned unworn and with all accessories supplied.
We can only offer refunds or exchanges for items that still have the tags attached.
For items with prescription lenses, we cannot refund the cost of lenses, as this is a customised item. For frames which include free lenses, we will refund the entire cost of the frame (i.e. the cost you paid) for the first return, subsequent returns will be refunded less £20.
Please send your return to: